Your car, Your choice of repairer
Insurance companies tend to direct policy holders to their own approved repairers. These repairers are from a network of companies chosen by the insurance company. It is highly likely that the reason these repairers have been chosen is because they offer the most cost effective solution for the insurance company, as understandably, most insurers only want to pay the minimum amount possible for each claim. The quality of repair or level of service that you personally receive may not be as important to them as it is to us. Some of these repairers may have to use non-genuine parts as part of their agreement with the insurance company and this can invalidate your manufacturer warranty.