TERMS & CONDITIONS

1. INTRODUCTION

This Privacy Policy outlines how Enkahnz ("we", "our", or "us") collects, uses, stores, and protects any personal information that you provide when using our website: shop.enkahnz.co.uk.

We are committed to safeguarding your privacy. If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this Privacy Policy.

This policy is effective from 8th August 2025 and may be updated periodically. We recommend reviewing this page regularly to ensure you are aware of any changes.

2. INFORMATION WE MAY COLLECT

We may collect and process the following personal data:

Your full name and contact details (email, phone number, address)
Demographic information such as postcode, preferences, and interests
Information relevant to customer surveys and/or offers
Technical data such as IP address, browser type, and device identifiers (via cookies)
Purchase history and order information

3. HOW WE USE YOUR INFORMATION

The information we collect is used to better understand your needs and provide an improved experience, including:

Processing and fulfilling your orders
Internal record keeping
Improving our products, services, and website functionality
Sending promotional emails about new products, special offers, or updates (if you have opted in)
Customising the website based on your preferences
Responding to your enquiries and providing customer support

4. SECURITY

We are fully committed to ensuring the security of your personal data. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect online.

5. USE OF COOKIES

A cookie is a small file placed on your device's hard drive. Cookies help us analyse web traffic and recognise your preferences during future visits.

We use cookies to:

Analyse website traffic and user behaviour
Store your preferences and session data
Enhance user experience and site performance

Cookies do not give us access to your device or personal data beyond what you choose to share.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. Doing so may affect your ability to use certain features of our website.

6. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites of interest. However, once you leave our site, please note that we do not have control over the privacy practices of external sites.

We are not responsible for the protection of your data on those websites, and you should consult their privacy policies separately.

7. CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict or manage the collection and use of your personal data by:

Unsubscribing from marketing communications at any time
Contacting us to request, amend, or delete your personal information
Adjusting your cookie preferences in your browser settings

We do not sell, lease, or distribute your personal data to third parties unless required by law or with your explicit consent.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. All updates will be posted on this page and, where appropriate, notified to you by email.

Your continued use of our website constitutes your acceptance of this policy and any revisions.